Miaou HQ and our warehouse will be closed on the following days:
November 23, 2023 - Thanksgiving Day
November 24, 2023 - Black Friday
December 23 - December 25, 2023 - For Christmas
December 30 - January 1, 2024 - For New Years
We will answer your inquiries in the order received on the next business day following these dates. Please allow us up to 24 hours for a response.
If you want your items well before Christmas, your last day to place an order is December 15th, 2023.
If you want your items well before New Years Eve, your last day to place an order is December 20th, 2023.
Please allow up to 3 days for your order to be processed if placed on any of these holidays. Our team will do our best to get your order out as soon as possible,
We encourage you to place orders with Express shipping at least 5 days before you must have it received for last minute holiday outfits or gifts to avoid delays from carriers. We are not responsible for delays, lost or stolen shipments with carriers. Please opt into Route package protection at checkout to insure your purchase.
Purchases made with Flash Sale promo codes are returnable for exchange or store credit only. No refunds.
International customers must contact us for a requested store credit as you are only able to create a return request in the portal. When your package is confirmed scanned and tracking by the carrier, we will then dispatch your exchange or issue store credit.
The item at the equal or lesser value is discounted. You must buy one piece to get the discount on the second piece. Purchases made with our bundle promotions are returnable with the same policy as all normal orders.
Returns for a refund, exchange, or store credit are accepted within 14 days of placing your order.
All SALE items are FINAL SALE and are not eligible for return or exchange, including items purchased during promotional sales. No exceptions.
Items returned or exchanged must be received in brand new condition, with original tags and hygienic liners attached. We reserve the right to reject returns in worn condition or without tags. Rejected returns won't be sent back, refunded or exchanged.
Please refrain from sending returns without processing a return request, we will not be able to accept it.
We DO NOT provide you a pre-paid label in your shipment, please print it out in the return platform.
Refunds are issued after your return package is confirmed delivered to our warehouse and QC'd. Please allow up to 10 days for your refund to appear on your account. Exchanges and store credits are dispatched once we receive confirmation that your return is on the way back to our warehouse.
All domestic returns for store credit and exchanges are free. Refunds to your original payment method are subjected to a $5.00 restocking fee which is deducted from your refund.
Returns can be processed through our online return portal here. Just enter your order number and shipping zip code associated with the return item(s) ordered to get started. Your refund or exchange will be processed upon scanning your return package at drop-off to UPS. Please ensure you drop off your return to a UPS delivery person or representative so they scan the package in for you and provide tracking receipt. If you drop off at a dropbox location, there is a risk your return wont get scanned and therefore prolong the return process.
Please send back items in the original packaging if possible to help reduce waste and place the new return label over the original one to avoid confusion with the carrier.
International returns are at the expense of the customer. We are not able to offer exchanges for international customers at this time. You can access our international returns portal here.
We are now able to provide prepaid return labels for international customers, but please note, we do not cover the return postage cost. The cost of your return shipment will be generated by our system upon submitting your return, and deducted from your refund.
Miaou ships worldwide.
Please bear in mind, due to global conflict, some countries may not have service at this time.
All orders ship from our Los Angeles, California based warehouse.
All orders are processed within 1-2 business days (excluding major holidays). Orders placed after 11am PST on Friday will be processed the following Monday. Once an order is processed and fulfilled by our warehouse, it is then handed off to the designated carrier for delivery. You will receive a tracking number via email once your order has been marked fulfilled.
We provide an estimated date for delivery at checkout. Delays outside of our control may occur due to improper address, weather, or holidays. Please allow a few days for us to resolve your shipment issue, please email us right away if you are experiencing delays.
Shipping dates on Pre-Order items are estimates only. Goods are not guaranteed to ship on the date listed. All Pre-Order items are subject to delays and cancellations during production.
All orders ship from our Los Angeles, CA based warehouse.
FOR DOMESTIC ORDERS: All orders will ship Standard (UPS Ground) within 1-2 business days, and you will receive tracking details via email when it is fulfilled by our third-party warehouse. Please allow up to 3-5 business days for your order to arrive once it has left our warehouse, and 7-10 business days for your order to arrive from the date it was placed.
You may upgrade your shipping to UPS 2-Day Express for an additional $29 per order. Please allow up to 1-2 business days for your order to arrive once it has left our warehouse, and 3-5 business days for your order to arrive from the date it was placed.
FOR INTERNATIONAL ORDERS: Your order will ship within 1-2 business days (DHL International Economy) and you will receive tracking details via email when it is fulfilled by our third-party warehouse. Please allow 5-10 business days for your order to arrive as it will likely need time to clear customs.
Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and will appear as a separate line item at checkout if not already included in product prices.
Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility.
Some markets have thresholds in place where orders above a set value cannot have duty and/or tax prepaid. The customer will need to engage a broker & work with local customs authorities to clear the order for the following countries:
Mexico: All orders above $1,000 USD
China: Orders above the following amounts:
- Orders with multiple products above 1,000 CNY ($156 USD)
- Orders for a single product over 5,000 CNY ($781 USD)
Please keep in mind bad weather, natural disasters, global conflicts, short staffing due to COVID-19 and other factors can delay your shipment. Feel free to reach out to us if you have any trouble, firstname.lastname@example.org
Unfortunately, we are unable to edit or cancel an order once it is placed. If your order has already shipped, we will follow the standard exchange/return process. We are not responsible for incorrect shipping addresses, or items lost or damaged during shipping. Please visit Route for more information how you can protect your purchase.
Please be sure to review your order carefully before placing it. We reserve the right to charge a fee for reshipments in the case your address was incorrect, there was failed delivery attempts and/or your package was sent back to our warehouse as an RTS (return to sender).
We make sure all Miaou pieces are sent in the best condition, but if you receive anything damaged, please email us right away.
We highly recommend opting into Route Shipment Package Protection insurance at checkout for peace of mind. Route can help resolve shipping issues with ease. We are not liable for lost or stolen packages, so please be sure to ship your order to a reliable and accurate address. We are not responsible for lost, stolen or damaged packages unless Route Protect was purchased at checkout.
Once your package is handed off to the carrier, in some cases, the carrier (UPS) takes 1-2 business days to register your shipment status and tracking number on their website.
If your tracking number has not been updated after 3 business days, please reach out to us at email@example.com with your order number and we will look into it.