RETURN PORTALS
U.S. returns and exchanges can be initiated through the portal below. You will need your order number and the shipping zip code used at checkout.
International orders are refund-only. Exchanges and store credit are not available outside the U.S.
RETURN & EXCHANGE POLICY
Returns and exchanges must be initiated through the return portal within 15 days of delivery.
- A $10 flat fee applies to all refunds and store credits and is deducted automatically. A $7 handling fee applies to all exchanges.
- All sale items are final sale and are not eligible for return, exchange, store credit, or refund. Items marked final sale at the time of purchase are also non-returnable. No exceptions.
- Archive vintage, gift cards, and package protection are excluded from promotions and not eligible for return.
- All items must be returned unworn, unwashed, with original tags attached, and with hygienic liners intact where applicable. Items returned in worn or altered condition will not be processed, refunded, or shipped back.
- All returns must be initiated through our portal prior to shipment. Packages sent back without an approved return request cannot be accepted.
- Pre-paid labels are not included in shipments and must be generated through the return portal.
DOMESTIC U.S. RETURNS
As noted above, a $10 handling fee is deducted from refunds and store credits. A $7 handling fee applies to all exchanges.
Submit your return through the portal using your order number and shipping zip code. Refunds, credits, and exchanges are processed once our warehouse receives and inspects the item.
Hand your package directly to a UPS driver or drop it at a staffed UPS location so it is scanned on pickup. Packages left in unattended dropboxes may go unscanned, which can delay processing.
When possible, reuse the original mailer and place your new return label over the original to reduce waste and avoid carrier confusion.
INTERNATIONAL RETURNS
Prepaid return labels are available for international orders, but the cost of return shipping is not covered by Miaou. The return shipping fee is calculated when you submit your return and is deducted from your refund, as well as a handling fee of $10.
International orders are refund-only. Exchanges and store credit are not available outside the U.S.
SHIPPING DESTINATIONS
We ship worldwide from our warehouse in Los Angeles, California. A handful of regions are temporarily unavailable due to active global conflicts.
SHIPPING RATES & DELIVERY TIMELINE
Orders are processed and fulfilled within 1–2 business days of placement, with slight delays possible during sales and major holidays. Once fulfilled, a tracking number will be sent to you by email. Please note that carrier tracking information may take an additional 1–2 business days to populate after pickup. Checkout delivery estimates cover transit time only and do not include processing.
Domestic orders ship from Los Angeles via UPS:
- Standard — $15 · 3–4 business days after fulfillment (5–6 business days total)
- Standard — free on orders $150+ · 3–4 business days after fulfillment (5–6 business days total)
- Express — $25 · 1–2 business days after fulfillment (3–4 business days total)
International orders ship via DHL or FedEx within 1–2 business days of placement. Expect 5–10 business days for delivery depending on destination and customs clearance. Exact transit times appear at checkout.
For time-sensitive orders, we recommend selecting Express shipping and placing your order at least 5 business days before the date you need it.
Once a package is with the carrier, delays caused by weather, customs, incorrect addresses, or carrier issues are outside our control. Miaou is not responsible for lost, stolen, or damaged shipments unless Route package protection was added at checkout. We strongly recommend adding Route for coverage against loss, theft, and shipping damage.
As of 5/14/26, Miaou uses Route Package Protection in place of ShipInsure. Orders placed before 5/14/26 with ShipInsure coverage are still handled through ShipInsure; orders placed on or after 5/14/26 are covered by Route.
File Route Package Protection Claim Email Us
ROUTE PACKAGE PROTECTION COVERAGE
Route Package Protection can be added at checkout to cover your order against loss, theft, and damage in transit. Claims are filed directly with Route, and the full policy is available on Route's policy page.
What Route covers:
- Lost packages — orders that never show as delivered, with no tracking movement for 7 days (domestic) or 20 days (international, including Canada), or 48 hours past the carrier's estimated delivery date.
- Stolen packages — orders marked delivered but not received, or delivered by the carrier to the wrong address when the correct address was provided at checkout.
- Damaged items — items that arrive unusable. Photo or video evidence is required to file.
What Route does not cover:
- Orders sent to an incorrect or undeliverable address entered by the customer, or packages marked "return to sender."
- Orders still marked "pre-shipment," "label created," or "shipment information received" — these have not yet shipped.
- Orders stuck in customs or seized by law enforcement.
- Manufacturing defects, or general dissatisfaction with product quality — these fall under Miaou's own return and damaged-item policies.
- Carrier delays on expedited shipping (overnight, next-day, two- or three-day).
- Returns and exchanges — contact Miaou directly for those.
Claim windows: lost orders must be filed within 30 days of the last tracking update; stolen and damaged orders within 30 days of the delivery date (stolen claims no sooner than 5 days after delivery).
File Route Package Protection Claim
PRE-ORDER ITEMS
Placing a pre-order reserves your size and style, which is held for you until the piece is ready to ship.
Ship dates listed on pre-order products are estimates based on our current production schedule and are not guaranteed. Production timelines can shift, and in rare cases items may be canceled.
If your order contains both pre-order and in-stock items, the entire order will ship together once all pre-order items have arrived at our warehouse. If your order contains multiple pre-order items with different expected ship dates, it will ship when the latest-arriving item is ready. To receive in-stock items sooner, please place them as a separate order.
Pre-orders purchased at full price follow our standard 15-day return and exchange window, calculated from the date of delivery. Pre-orders purchased at a discount or during a promotion are final sale and are not eligible for return, exchange, store credit, or refund.
DUTIES & TAXES
Import duties and taxes are based on what you ordered, where it was made, where it's going, and what it cost. When applicable, they show up as a separate line at checkout or are already built into the product price.
Some destinations collect duties on delivery, and those fees are the customer's responsibility.
A few markets cap what can be prepaid. For orders above these thresholds, you'll need to engage a broker to clear customs locally:
- Mexico: orders above $1,000 USD
- China: multi-item orders above 1,000 CNY (~$156 USD), or single-item orders above 5,000 CNY (~$781 USD)
- Argentina: orders with more than 3 units in the same category
ORDER CHANGES & CANCELLATIONS
Once an order is placed, it cannot be edited or canceled. If the order has already shipped, our standard return or exchange process will apply. Please review your cart and shipping address carefully before completing checkout.
Miaou is not responsible for orders delivered to incorrect addresses provided at checkout, or for packages lost in transit. If a package is returned to our warehouse as undeliverable or return-to-sender, a reshipment fee will apply to resend the order.
If Route package protection was added at checkout, claims for lost, stolen, or damaged packages can be filed through their portal. Without Route, claims must be filed directly with the carrier.
File Route Package Protection Claim
DAMAGED OR FAULTY ITEMS
Every Miaou piece is inspected before it leaves our warehouse. If your order arrives damaged, flawed, or incorrect, please contact us within 15 days of delivery.
Please include:
- Your order number
- Clear photos or a short video showing the issue
- A brief description of the damage or defect
Each claim is reviewed individually. Wear and tear from normal use is not considered a defect, and final determination on whether an item carries a manufacturing defect rests with Miaou. Confirmed defects are resolved with a replacement, refund, or store credit at no cost to the customer.
Claims submitted after 15 days or without supporting documentation cannot be processed.
TRACKING ISSUES
Carrier tracking information typically takes 1–2 business days to populate after pickup. If your tracking number has not updated after 3 business days, please email us with your order number and we will investigate.
Lost, stolen, and damaged packages are only covered when Route package protection is added at checkout. Please ensure your shipping address is secure and accurate before placing your order.
Orders of more than 10 units may be flagged for review and canceled at our discretion.