Miaou Members FAQ

Signing Up

How do I sign up for the rewards program?

Signing up is easy! Simply create an account by clicking here and entering your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning points!


What are the advantages of becoming a rewards member?

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive rewards points for each purchase, that can then be redeemed towards the cost of future purchases. 


You also earn points for following us on Instagram, Facebook, Pinterst or Tik Tok, posting a review (bonus points if you add photos or video!), or shopping our site. In addition to earning points, members have the chance to earn exciting perks like exclusive access to sales and launches, birthday surprises and more. You can view the full list of perks on our rewards page.


Account 

I already have an account with Miaou. Do I need to create a new one to earn rewards?

We took care of that for you! All customers with an active Miaou account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.


Where can I find all of my rewards account info?

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page here. 


Will I receive points for purchases I made prior to creating my rewards account?

You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!


What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Contact customer service by emailing contact@miaou.com and our team will be happy to assist you with merging your accounts.


Does it cost anything to begin earning points?

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the rewards page to get started.


Earning & Redeeming

How do I redeem my points?

Exchanging your points for great rewards couldn't be easier! Simply visit the rewards page to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.


How do points convert to dollars?

Earn 1 point for every $1 you spend. 


Higher tiers in the VIP tier program earn more points at a quicker rate, but 200 points always = $10. 


For Example, as a Muse, you will earn 1 point for every dollar you spend. So, if you spend $200, you'll earn 200 points = $10 dollars.


When you move up to become an Icon, you will be earning points 1.25x as fast, ex. spend $1→ earn 1.25 points. So, if you spend $200, you'll earn 250 points. 


Our Legend tier will earn points 1.5x as fast, ex. spend $1→ earn 1.5 points. So, if you spend $200, you'll earn 300 points. 


What are the easy ways to earn points?

For starters- each member gets a reward just for joining our rewards program. Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review, or like us on Instagram, Tik Tok or Facebook. Access all the ways to earn on the rewards page.

Program Limitations 

Nope!  That’s the best part about being a rewards member!  You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.


Returns

Can I return my order if I redeemed rewards points for a discount?

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back into your rewards account.


I've earned points/VIP tier with my last purchase, but now I want to return it. What will happen to my reward?

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded on your credit card and the $10 reward credit will be deposited back into your rewards account.


Reward Expiration 

Answer for points expire after 1 year of inactivity with rolling calendar year
Rewards points are valid for the remainder of the calendar year in which they are earned, plus the following calendar year.
  • For example: points earned anytime during the year 2022 are valid for the remainder of 2022, plus all of 2023. Points will start over at 0 on January 1, 2024.
Rewards points will expire after 12 months of Rewards account inactivity. This means that if there is no change to your Rewards account balance (through either the addition or redemption of Rewards), all Rewards earned in the previous 12 months will automatically be removed from your account.



VIP Program Questions 

How is my VIP tier determined?

Your VIP tier is determined by the amount you spend in a calendar year (Ex. Jan 1, 2020 – Dec 31, 2020).


To reach:

Muse, no dollar spend required, just sign up! 

Icon, you must spend $1,500 +

Legend, you must spend $3,000 +


Once you qualify, you will instantly move up and have access to that tier's perks through the rest of the current calendar year as well as the following calendar year. As you move up in the VIP Tiers, you will retain all benefits from your previous tier.


How do I know which Rewards tier I am currently a member of?

When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.


What is 'early sale access'?

As a VIP Legend member, you will receive select sale emails ahead of the general public so you get first dibs on all the best sale styles!


How will I know when I have reached a new tier?

When your total points cross a tier threshold you will receive an email welcoming you into the new tier.  If the tier that you have crossed into is either Icon or Legend, this email will also include a unique coupon code for you to redeem your one-time rewards coupon.  Keep in mind that coupons cannot be used in addition to the redemption of points.


Tier Expiration

For rolling year: Once you are in Icon or Legend, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!


Troubleshooting


Why didn’t I earn points on my purchase?

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at contact@miaou.com to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.


I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

Yes!  You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account!  The first thing to note is that there may be a delay in our systems communicating and points could take anywhere from minutes to several hours to appear in your account.  However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:

  • Try to refresh your browser.
  • Try to log out and then back in to your account.
  • Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it.  Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

If you still feel like your points balance is not accurate you can contact our customer service team and they will look into the issue for you.


I received an error message when referring friends through the email referral box. What went wrong?

We are sorry to hear that.  There are a couple of scenarios that could have triggered the error message.  


The first possible scenario is that there was a mistype in one of the email addresses that you entered or you forgot to put commas between multiple emails to separate them. 


To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.  


If you are still having problems using the email referrals we recommend using your unique referral link or sharing the referral through Facebook, Twitter, or Messenger to receive credit. Please email us at contact@miaou.com if you need further assistance.


I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?

Thank you so much for sharing us with your friends!  We really appreciate it.  


Referred friends must be a first time customer in order for both of you to receive the referral rewards.  In addition, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there. 


Points will be added to your account as soon as your friend completes their first purchase on our website.  


When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account.  You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.


Birthday Rewards

How can I get a birthday reward?

Add your birthday under ways to earn points on the rewards page. On your birthday we will send you a special discount code via email valid for 30 days from the date of your b-day!


*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.


I signed up for the Birthday Bonus but I didn’t receive it?

Happy Birthday!  We’re so glad that you have chosen to celebrate with us through our rewards program.  In order for you to receive your birthday bonus on your birthday, you must register your birthday at least 30 days prior to your birthday.  


If your birthday falls between the day that you registered and the 30 day waiting period afterwards, you will receive your birthday bonus 30 days after your registration.  This delay is only applicable for the first year that you signed up.  


All successive birthday bonuses will be emailed to you on your birthday.  If you register your birthday through your rewards account any time after it has passed in the current calendar year, rewards will not be added to your account until the day of your birthday in the following year.  


Remember, the birthday reward is determined by the Rewards member tier that you are part of on the date of your birthday.  If it has been more than 30 days since you registered for your birthday reward and you still have not received the additional points in your account, please email us at contact@miaou.com and we will be happy to assist you.


Checkout

How do I redeem my rewards at checkout?

FOR OUR US CUSTOMERS: To redeem your points in checkout, use the slider directly above your cart total to choose the amount you would like to apply, then click the "APPLY" button.

FOR INTERNATIONAL CUSTOMERS: To redeem your Miaou Members points, please email  with the amount of points you would like to redeem. Our team will reach back out as soon as possible with a promo code to use at checkout.

Please note, points may not be used in conjunction with promo codes or discount codes. Either Miaou Members points or the promo code may be used, one per order. 


How do I redeem my rewards points?

Rewards points can be redeemed during the checkout process. Before checking out, ensure that you are signed in to your account. 


Once you get to the checkout screen you will see your total available Rewards points in a slide bar on the top left of the page.  To use your rewards, slide the points redemption bar to select the number of points you would like to redeem on the order you are placing, then continue with the check out process.  To redeem all available Rewards slide the bar all the way to the right.


You must have a minimum balance of at least 200 points each time you would like to make a redemption, and points must be redeemed in increments of 200.


You can redeem up to 1,600 points at once, for $80 off. There is no cart minimum, but in order to redeem these rewards, you will need an item in your cart. If you redeem a $80 off coupon but your cart only totals $70, the coupon will cover the whole cart amount and you will not get the remaining $10 back.